Customer Portal & PI Square

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Add a view only user type restricting option to raise support cases

We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal. The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA0...

Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 2 No status

16 VOTE

Better way of managing many users with many sites

I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 1 No status

15 VOTE

Include the article title in the web page title

Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title...

Kenneth Barber about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

15 VOTE

"Close case" option for all cases

I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.

Guest about 2 years ago in Customer Portal & PI Square / On-line Case Creation 1 No status

14 VOTE

NOC Routing

Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

13 VOTE

Add "This affects me" button to Known Issue (bug) articles

As a customer, I would like to be able to indicate that a particular Known Issue (bug) affects me so that OSIsoft can properly assess the impact of it.

Guest about 2 years ago in Customer Portal & PI Square / Knowledge Base 0 No status

13 VOTE

Software download window needs redesigned

The window to download software does not work well. I struggle to even reach the check box for license agreement and the button to start the download. I don't know if it scaling or what, but it was almost unusable.

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 3 No status

13 VOTE

Add a visual indicator for permissions denied due to the user's profile

By definition, Support and Download users do not have permissions to generate PI Server licenses on the Customer Portal, but it is not apparent from the grayed-out license generation button that it is due to permissions. Similarly, Support Users s...

Guest about 2 years ago in Customer Portal & PI Square / Product Downloads 0 No status

13 VOTE

Provide a chronological timeline of releases that goes back at least 2 years.

I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said: "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these rel...

Guest about 2 years ago in Customer Portal & PI Square / Customer Portal Overall 2 No status

13 VOTE

PI Square - Nested threads look "cramped" and difficult to read

It is difficult to read threads deep in hierarchy. This thread is an example. https://pisquare.osisoft.com/s/question/0D51I00004aqRI8SAM/ramping-calculation-in-af-based-on-future-tag

Guest about 2 years ago in Customer Portal & PI Square / PI Square Online Community 2 No status

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